A sample of a few projects that Newfangled Solutions have undertaken over the last couple of years...

stage gate process design and pilot

Your Homes Newcastle

Working with the Construction services element of YHN to review, personalise and embedded the concepts of the RIBA Stage Gate process as a critical tool for successful delivery of major project and schemes. Thais manifested in a Microsoft 365 pilot to automate the process and remove many of the non value activity and increase efficiency.

A key component of this was the implementation of a new Programming tool and a solution to support estimation and valuation.

Mobile working solution design and implementation

Balfour Beatty - Power Transmission and Distribution

A fully integrated mobile working solution that allows the workforce to optimise the amount of time spent on productive tasks. Whilst remaining safe, compliant and commercially focused. The delivery of this enormous transformation programme included the enterprise architecture required to revolutionise the way PTD do business and place them at the bleeding edge of technology within this sector.

Workforce Management and mobile working

Your Homes Newcastle

The implementation of a workforce management solution to support the Repairs and Maintenance component of YHN. This involved designing and supporting a full structural redesign, implementation of new technology & solution and a complete revamp of many key business processes. This innovative programme was key to YHN’s future growth and transformation into a dynamic and customer focused housing association.

This proved key to the business’ continued success during the COVID-19 pandemic

SCHEDULING & APPOINTMENT MANAGEMENT SOLUTION - SOLUTIONS DESIGN & IMPLEMENTatION

ISOS Housing

A full and detailed review of the ISOS property services end to end maintenance systems in order to understand the repairs systems, scheduling procedures and work fulfilment. The assignment produced a comprehensive and innovative review of the options available to deliver a market first approach to the maintenance cycle of the future. This all encompassing set of solutions will deliver a fully integrated approach to repair that will in turn produce customer focused outcomes and highly rewarding benefits.

Electronic Document & Records Management Solution

North Tyneside Council

Management and Change Leadership of the Partnerships’ Electronic Document and Records Management System (EDRMS). The EDRMS, in support of the NTC Information Governance strategy, will revolutionise the way the council and its partners manage information. The EDRMS will be rolled out to over 2500 staff throughout the partnership with significant financial benefits and efficiencies expected across all functions. Phase 1 roll out completed in Oct 2014, covering the first 1000 users and 12 service areas

Moment Banking - Call Center & Customer Services Transformation

Barclays UK Retail and Business Banking

SkyBranch was a major transformation programme to introduce a customer obsessed approach that reinforces Barclays as the Go to Bank. The Moment Banking focus was to deliver enhanced products and service to the direct channels of Telephony, digital and video relationship management. The customers should come first ensuring that at key life events we offered the right solutions and products at the right time. Involves challenging fraud and financial risk policy along with the Bank regulatory policy to deliver a truly revolutionary customer offering

Cashless - Strategy design for the removal of cash from the Local Authority

North Tyneside Council

Analysis and Solutions design of the North Tyneside Cashless Strategy that will revolutionise the way that the council collects revenues for its various products and services. While a key objective is to minimise the amount of cash in the systems, a critical goal is to ensure that customers and citizens needs are at the centre of developing an innovative solution that supports a positive outcome for all.